FAQ

How long does delivery take?

Estimated delivery times are:

Canada Orders: Typically 3–7 business days after shipment

Delivery times may vary depending on your location, weather conditions, carrier delays, and other circumstances outside our control.

Once your order has shipped, tracking information will be provided so you can follow the delivery progress.

Do you offer free shipping?

Yes. We offer free shipping across Canada on eligible orders, with no minimum purchase requirement.

Any applicable shipping restrictions or additional charges will be clearly shown at checkout before payment.

Will I need to pay customs duties or import taxes?

For orders shipped from within Canada, customers are generally not required to pay additional customs duties or import charges upon delivery.

If an order is fulfilled from outside Canada, applicable duties and taxes may be included under DDP (Delivered Duty Paid) terms where available.

Any applicable charges or shipping conditions will be shown at checkout whenever possible.

What is your return policy?

We accept returns within 30 days of delivery.

Returned products should be in good condition and include all original accessories, cables, manuals, and included items.

Because high-capacity lithium batteries require special handling and compliant packaging, we strongly recommend keeping the original packaging until the 30-day return period has ended.

If your order arrives damaged, defective, or incorrect, please contact our customer service team as soon as possible so we can assist you.

How can I contact customer support?

If you have questions about your order, shipping, returns, refunds, or product support, please contact our customer service team.

We normally respond within 1 business day.

Our team is available to assist customers across Canada with order and product-related questions.